Returns & Refunds Policy

30-Day Returns

We hope you are delighted with your Premier Ties® purchase. If you change your mind, we offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To request a return, please contact us at hello@premierties.com, quoting your order number. If your return is accepted, we will provide you with the return address and instructions on how to send your item back.

Items returned to us without first requesting a return may not be accepted.

Return Condition

To be eligible for a return, all items must be returned in their original condition, unworn, unused, unwashed and free from marks, stains, odours, damage or any signs of wear.

All original components, accessories and packaging that form part of the product must also be returned in their original condition. Where a product is supplied in a box, the box forms part of the product and must be returned with it.

If a Premier Ties® presentation box has been purchased separately as an optional add-on and is also being returned for a refund, it must be returned unused, undamaged and in its original condition.

Where permitted by applicable law, Premier Ties® reserves the right to refuse a return or reduce a refund where an item is worn, used, washed, damaged, altered, incomplete or otherwise does not meet the return conditions above.

This does not affect your statutory rights in relation to faulty, damaged, incorrectly supplied or otherwise non-conforming goods.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of return postage, except where otherwise required by applicable law.

We strongly recommend using a tracked or otherwise appropriately insured postal service and retaining proof of postage until your return has been received and processed.

Any additional amount paid for an upgraded or express delivery service is non-refundable, except where required by applicable law.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible at hello@premierties.com if an item is damaged, faulty or you have received an incorrect item.

Please include your order number and, where appropriate, clear photographs showing the issue so that we can assess it and resolve the matter.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, we will offer an appropriate remedy in accordance with applicable consumer law.

Where a return is required because of our error or a qualifying fault, Premier Ties® will cover reasonable return postage costs where required.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, colour or design, the quickest option is to return the original item in accordance with this policy and place a new order separately.

Personalised and Customised Items

Products that have been personalised, customised or made specifically to a customer’s requirements may not be eligible for change-of-mind returns.

This exclusion does not apply where an item is faulty, damaged, incorrectly supplied or where you otherwise have a right to a remedy under applicable consumer law.

UK Customers — Statutory Right to Cancel

If you are a UK consumer purchasing online, you generally have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason. After notifying us of your decision to cancel, you generally have a further 14 days to return the goods.

Our voluntary 30-day returns policy is provided in addition to your statutory rights and does not restrict them.

For change-of-mind cancellations, customers are responsible for the direct cost of returning the goods, except where otherwise required by law.

You may inspect the goods as you reasonably would in a shop. Where permitted by law, if goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning and their value has been diminished as a result, we may make an appropriate deduction from the refund.

Where you have paid for an upgraded delivery service, any statutory refund of the original delivery charge may be limited to the cost of our least expensive standard delivery option.

Nothing in this policy affects your statutory consumer rights.

Refunds

Once your return has been received, we will inspect it to confirm that it meets the conditions of this policy. We will then notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, card issuer or payment provider to process and display the refund after it has been issued. Processing times are controlled by the payment provider and may vary.

Where statutory consumer rights apply, refunds will be processed within the timeframes required by applicable law.

If you have not received your refund within a reasonable period after we have confirmed that it has been issued, please contact us at hello@premierties.com.

Contact Us

If you have any questions regarding a return or refund, please contact:

Premier Ties®
Email: hello@premierties.com