Shipping Policy

Shipping Destinations

Premier Ties® currently ships to the United Kingdom, United States, Canada and Australia.

We are working to expand our international delivery options in the future.

Order Processing

Orders are normally processed and dispatched within 2–3 business days after your order has been placed.

Business days are Monday to Friday, excluding UK public holidays.

During particularly busy periods, holidays or circumstances outside our control, processing may occasionally take longer.

Once your order has been dispatched, you will receive a shipping confirmation.

Estimated Delivery Times

After dispatch, our estimated standard delivery times are:

United Kingdom: 5–8 business days
United States: 7–10 business days
Canada: 7–10 business days
Australia: 7–15 business days

These delivery times are estimates and are not guaranteed delivery dates. Delivery may occasionally take longer due to postal delays, customs processing, severe weather, peak periods or other circumstances outside our control.

Please remember that our 2–3 business day processing time is additional to the estimated delivery times above.

Complimentary Standard Delivery

We offer complimentary standard delivery to all destinations we currently serve.

Our complimentary standard delivery service does not include tracking unless otherwise stated at checkout.

If additional or expedited delivery options are available for your destination, these will be displayed at checkout together with the applicable cost.

International Orders, Customs & Import Charges

Orders shipped outside the United Kingdom may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.

Where such charges apply and have not been collected at checkout, they are the responsibility of the recipient.

Premier Ties® does not control customs processing times or charges imposed by local authorities.

Customers are responsible for ensuring that products ordered can legally be imported into their destination country.

Delivery Delays

While we make every effort to ensure orders arrive within the estimated delivery timeframe, delays can occasionally occur after an order has been dispatched.

Postal services, customs authorities, adverse weather, peak seasonal demand and other circumstances outside our control may affect delivery times.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at hello@premierties.com and we will assist you.

Lost or Missing Orders

If you believe your order has been lost in transit, please contact us at hello@premierties.com with your order number.

Because our complimentary standard delivery service may be untracked, we may ask you to allow additional time for delayed postal deliveries before an order is considered lost.

Where an order is confirmed or reasonably determined to have been lost in transit, we will work with you to provide an appropriate resolution.

Nothing in this section limits any rights you may have under applicable consumer law.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible at hello@premierties.com if you notice an error in your delivery address.

If your order has not yet been dispatched, we will make reasonable efforts to update the address. Once an order has been dispatched, we may not be able to change or redirect it.

If an order is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange the next steps. Additional postage charges may apply if you request that the order be sent again.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible at hello@premierties.com.

Please provide your order number and clear photographs of the parcel, packaging and affected product where possible. This will help us assess the issue and provide an appropriate resolution.

Questions About Delivery

For any questions regarding your order or delivery, please contact:

Premier Ties®
Email: hello@premierties.com